Last updated: 13 June 2026
This page is a business template for transparency and client onboarding. It should be reviewed by a qualified South African legal professional before full public launch, especially before onboarding medical debt clients.
1. Support channels
Clients can contact Bahlaloga using:
- Email: info@bahlalogasolutions.co.za
- Phone/WhatsApp: 071 526 8651
- Alternative cellphone: 082 637 6648
2. What to include in support requests
- Your full name and business name.
- The service or SaaS system you are using.
- A clear description of the problem.
- Screenshots where possible.
- Do not send passwords by WhatsApp, email or SMS.
3. Priority levels
| Priority | Examples | Target handling |
|---|---|---|
| Urgent | Login failure, payment access issue, system error affecting work | Handled as soon as possible during support hours |
| Normal | Document update, profile correction, service query | Handled in normal queue |
| Low | General questions, future service requests, non-urgent updates | Handled after urgent and normal matters |
4. Security support
Report suspected unauthorised access, account compromise or exposed documents immediately by emailing info@bahlalogasolutions.co.za and calling 071 526 8651.